REMO TV / SUPPORT
REMO TV support
Help with discovery, pairing, connection and controls.
Last updated: 21 September 2026.
Contact
Email hello@socialcreativetech.com. Include your phone model, operating-system version, REMO TV version, television or device brand and model, and a description of the problem. Do not include passwords or pairing tokens.
Why can’t REMO TV find my television?
Check that the phone and TV are connected to the same local network, that the TV is switched on and that REMO TV has local-network or nearby-device permission. Some guest Wi-Fi networks prevent devices from seeing one another.
Why is the TV asking for permission?
The first connection normally requires authorisation on the television. Accept it using the physical remote. REMO TV then stores the pairing information securely so later connections can be automatic.
Why can REMO TV switch the TV off but not on?
Power-on support depends on the model and network configuration. Wake-on-LAN or the manufacturer’s mobile-power setting may need to be enabled. Some televisions cannot be switched on remotely.
Why does an app shortcut not open?
The target app must be installed and the TV platform must allow remote launching. You can still open the app manually and use REMO TV navigation when the device connector supports those commands.
Which services are supported?
TV, Movistar Plus+, Orange TV, Netflix, YouTube, Prime Video, Disney+ and HBO Max are supported where the connected device and installed apps allow it. Availability and controls vary by device.
Does it include ads or purchases?
The free version includes all compatible functions with a discreet banner. A one-time purchase removes ads for life; it is not a subscription.